KNOW BEFORE YOU GO: CANCELLATION FEES AT CHOUPAHARI HOMESTAY
OUR PAYMENT PARTNER: C.C.AVENUE’s policy = All sales/services are final and there will be no refund or exchange permitted. Please be advised that You are responsible for the purchase and all charges that result from those purchases.
However, in a case where a transaction has been completed by you on the Site, and money has been charged to your card or bank account but has not delivered within 15 days of your completion of the transaction then you may inform us by sending us an email on orders@ccavenue.com or posting us a message on the contact us page. In such a scenario you will be entitled to a full refund. We request you to include in the email the following details -Transaction date and Order Number. Avenues shall investigate the incident and if it is found that money was indeed charged to your card or bank account without delivery then you will be refunded the money within 7 working days from the date of the receipt of your email.
OUR / CHOUPAHARI’s policy = If you cancel your booking 15 days or more before arrival, you will get full refund of your deposit minus a service charge and cancellation fee of INR 2000. Cancellations must be made or confirmed in writing to be considered valid. Due to limited number of rooms, we request that you cancel at least 15 days before your scheduled visit. This gives us the opportunity to fill the rooms.
If you cancel 14 to 10 days before arrival, 40% of the advance deposit will be refunded. You may opt for not taking any refund, and use these credits towards any future booking at Choupahari.
But if your cancellation is 9 days or fewer before arrival, or if you fail to check-in (“no-show”), or leave before your due departure date, no refund will be made and you will lose the full advance payment. Only if we get a replacement booking for the same number of rooms and for the same duration, would we refund the full amount minus a cancellation fee of INR 2000, irrespective of the timing of cancellation. In case we get a partial substitute booking, partial refund will be done after proportionate and applicable deduction. The refund will be made to the account through which you had made the payment.
In the unlikely event that we are forced to cancel your booking we will attempt to offer you alternative accommodation. If suitable accommodation is not available (or unacceptable to you), we will promptly refund all monies paid and confirm that you will not be liable for any further payments to Choupahari. Our liability will not extend beyond this refund.